Returns

RETURNS

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We want you to be completely satisfied with your items.  If you have any questions or issues with an order please feel free to reach out anytime at: Support@shelltoucher.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@shelltoucher.com.

Please note that returns will need to be sent to the following address:
408 Montague RD, Shutesbury, MA 01072, United States

If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at Support@shelltoucher.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Refunds

We process returns within 4 business days and will refund the original payment method.  Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions please contact us at Support@shelltoucher.com.