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Returns

Return & Refund Policy

At Shell Toucher, we stand behind our gear. If your purchase isn’t quite right for your journey, we are here to help you resolve it quickly.

πŸ•’ Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

πŸ“‹ Eligibility & Condition

To be eligible for a return, your item must meet the following criteria:

  • Condition: Unused, unworn, and in the same condition that you received it.

  • Packaging: Must be in the original packaging with all tags attached.

  • Proof of Purchase: A receipt or order confirmation email is required.

πŸ› οΈ How to Start a Return

  1. Request: Email us at support@shelltoucher.com with your order number and the reason for the return.

  2. Approval: Once approved, we will provide you with specific instructions on how and where to send your package.

  3. Mailing: For the security and processing of your items, all returns are handled via our secure mailing facility:

Shell Toucher PO Box 337 Montague, MA 01351 United States

Please note: Items sent back to us without first requesting a return will not be accepted.

πŸ“¦ Return Shipping Fees

  • Defective or Damaged Items: If an item is defective, damaged, or the wrong product, we will provide a pre-paid return shipping label at no cost to you.

  • Change of Mind: For standard returns (size preference, color choice, etc.), the customer is responsible for the return shipping costs.

πŸ’° Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Processing Time: Approved refunds are processed within 7 business days.

  • Payment Method: Refunds are automatically issued to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

⚠️ Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@shelltoucher.com so that we can evaluate the issue and make it right.

πŸ“ž Contact Us

For any questions regarding returns or refunds, please reach out to us:

  • Email: support@shelltoucher.com

  • Phone: (413) 337-0036

  • Business Address: 112 N Marshall ST, Casa Grande, AZ, 85122