Free Domestic Shipping On Orders Over $75 | Flat Rate Shipping (USA)

Shipping, Fulfillment Times & Other Details

Shipping & Delivery Policy

At Shell Toucher, we want to get your gear to you as quickly as possible so you can focus on the trail ahead. We take full responsibility for your order from the moment it’s placed until it arrives at your door.

πŸ“ Our Locations & Fulfillment

To ensure full transparency regarding our operations, please note our business structure:

  • Business Headquarters: Shell Toucher is legally registered in Casa Grande, AZ.

  • Fulfillment Center: Our primary workshop and gear-testing facility is located in Shutesbury, MA. The majority of our products are hand-packed and shipped directly from this location to ensure quality.

  • Partner Facilities: Select made-to-order items (such as custom apparel, enamel bowls, and hats) are fulfilled by our trusted U.S. production partners and may ship separately.

πŸ•’ Order Processing & Delivery Times

We calculate your delivery date based on Handling Time + Transit Time.

Shipping Method Handling Time Transit Time Total Estimated Delivery
Standard US Shipping 1–4 Business Days 3–7 Business Days 4–11 Business Days
Priority US Shipping 1–4 Business Days 2–3 Business Days 3–7 Business Days
International Shipping 1–4 Business Days 1–4 Weeks Varies by Country

Business days are Monday–Friday, excluding U.S. federal holidays.

πŸ“¦ Domestic Shipping (USA)

We ship via USPS Priority Mail, USPS Ground Advantage, and UPS.

  • Tracking: Every domestic order includes a tracking number sent via email as soon as your order ships.

  • Signature Required: For your security, orders exceeding $175 require a signature upon delivery.

  • Free Shipping: Orders over $75 qualify for free standard domestic shipping.

🌎 International Shipping

We ship worldwide via USPS.

  • Transit Times: Most international orders arrive within 2–4 weeks, though customs processing in the destination country can extend this to 8 weeks.

  • Customs & Duties: Recipients are responsible for any local customs fees or import duties.

  • Support: If your parcel has not arrived within 8 weeks, please contact us at support@shelltoucher.com.

πŸ› οΈ Shipping Support & Guarantee

We monitor all shipments to ensure they arrive safely.

  • Delayed Tracking: Carriers occasionally miss initial scans. If your tracking has not updated for more than 8 business days, please reach out to us at support@shelltoucher.com, and we will open an investigation with the carrier for you.

  • Address Accuracy: Please ensure your shipping address is correct at checkout. We are unable to redirect packages once they have been handed to the carrier.